Support
Last updated July 19, 2026
A real person reads every message. Here's the fastest way to reach us for your situation.
Email us
The fastest way to reach us for anything — bug reports, billing questions, feature requests, or account issues — is email:
We typically respond within 1–2 business days. If you're reporting a bug, include your account email, the estimate ID (if applicable), a screenshot, and the steps that led to the issue — that speeds up diagnosis a lot.
In-app feedback
If you're signed in, Account > Send feedback (mobile) or the feedback option in the web app sends your report directly to us and can optionally attach an anonymized summary of the estimate you were working on (item counts only — never your pricing or cost codes, and only if you check the opt-in box).
Common questions
- Billing and subscriptions — manage or cancel your plan anytime from the billing portal inside the app (Account > Upgrade / manage plan). See the FAQ for pricing details.
- How estimating works — see the FAQ for how the parse → price → gap-check pipeline and confidence flags work.
- Privacy and data questions — see the Privacy Policy, or manage your data directly in Settings > Data & Privacy (export or delete anytime).
- Deleting your account — see Account Deletion for the in-app path and an email fallback.
Before you write in
A quick checklist that helps us help you faster:
- The email address on your account.
- Whether you're on web or mobile (and which device, for mobile).
- The estimate ID or project name, if the issue is estimate-specific.
- A screenshot or screen recording of what you're seeing.
Construction Prism is a small, focused tool built and supported directly by its founder — you're never talking to a ticket queue.